We now offer Free Standard Shipping for all orders.
I need my order urgently, is there an express shipping option?
At this time we do not offer Express Shipping as a delivery option. Please contact our customer service team and we will do our best to assist if possible. While online orders are generally dispatched within 2 business days, it may take up to 5 days during busy periods. Once your order has been shipped, you will receive a dispatch confirmation advising that your parcel is ready for collection or on its way to you.
More shipping information needed on your product
If you need to add more shipping instructions to your order, please contact customer service via email immediately. Please have your order number ready or include it in your email. To avoid making a mistake with your shipping, please ensure you fill out your shipping details correctly.
We currently are dispatching from our HQ in Kuala Lumpur, Malaysia, and a partnered logistic center in Guangdong, China. We chose to partner with a logistic center based in Guangdong, China due to its geographical positioning, which allows us to ship worldwide with more or less the same shipment timeframe and shipping rate (saving earth and money at the same time).
Please allow up to 7-14 business days for all international orders to arrive.
IMPORTANT SHIPPING INFORMATION
We are not responsible for any delays caused by destination customs clearance processes or postage strikes. We are unable to re-direct orders once items have been dispatched.
Because customs policies vary from country to country, orders may be subjected to local customs charges. Any customs, import duties and associated fees are the responsibility of the recipient and are charged once the parcel reaches its country of destination. This cost is not included in our freight cost. If goods are above the threshold and customs entry is required, our logistics partner will charge an additional admin handling fee for customs clearance. For more information about your country's custom policies, please contact your local customs office.