Delivery – OneCup Official

Delivery


Shipping

International Shipping Costs

  • International shipping prices vary;
  • Regular Air Mail International Shipping starts from US $9.95.

I need my order urgently, is there an express shipping option?

At this time we do not offer Express Shipping as a delivery option. Please contact our customer service team and we will do our best to assist if possible.


While online orders are generally dispatched within 2 business days, during busy periods it can take up to 5 days for dispatch.


Once your order has been shipped, you will receive dispatch confirmation advising that your parcel is ready for collection or on its way to you.


More shipping information needed on your product

If you need to add more shipping instructions to your order, please contact customer service via email at enquiry.onecup@gmail.com immediately. Please have your order number ready or include it in your email.

To avoid making a mistake with your shipping please ensure you fill out your shipping details correctly.

Dispatch Location

Currently we are dispatching from a partnered logistic centre in Guangdong, China.

We chose to partner with a logistic centre based in Guangdong, China due to its geographical positioning which allows us to ship worldwide with more or less the same shipment timeframe and shipping rate. (Saving Earth and money all at the same time!)                                                                                                                
 
However, we would like to inform our customers that as the quantity of the intended purchase increases, the shipping rate would subsequently increase as well. Thank you for your understanding!


Delivery Times

Please allow up to 7-14 business days for all international orders to arrive. 



IMPORTANT SHIPPING INFORMATION

We are not responsible for any delays caused by destination customs clearance processes or postage strikes. We are unable to re-direct orders once items have been dispatched.


Because customs policies vary from country to country, orders may be subject to local customs charges. Any customs, import duties and associated fees are the responsibility of the recipient and are charged once the parcel reaches its country of destination. This cost is not included in our freight cost. If goods are above the threshold and customs entry is required, our logistics partner will charge an additional admin handling fee for customs clearance. For more information about your country's custom policies, please contact your local customs office.